Great customer service is not simply about answering the phone – it is engaging with a partner who works as an extension of your brand and can help increase customer loyalty, revenue, and market share.
AGO Outsourcing will replicate your brand and culture in every customer interaction – taking care of them as if we were you.
We add reliability, accuracy & authenticity to your brand.
Customers are the true lifeblood to any organisation. Without them, we wouldn’t exist. That’s why the importance of customer service can never be emphasised enough – and also why it is ingrained in everything we do at AGO Outsourcing.
High energy, knowledgeable and engaged agents have the power to move your brand to a new level of service, providing high service levels as well as consistent brand representation, messaging and customer service.
AGO Outsourcing provides outsourced customer support solutions whether you wish to outsource all of your contact centre needs, or as an additional partner in conjunction with your existing outsourcing partners.
We provide the following customer service solutions using a multichannel approach from our suite of services including:
• Technical Support
• Troubleshooting/Helpdesk Assistance
• Reservations & Appointment Setting
• Lead Generation & Qualification Services
• Outage Support and other Adverse Events or Emergency Services
• Billing & Payment Support
• General Customer Service Inquiries
We provide all of this using our personalised approach to contact centres so you can be rest assured that your customers are being taken care of as if you were doing it personally.